Privacy Policy

 

We will limit the collection and use of customer information to the minimum we require to deliver superior service to our customers, which includes advising our customers about our products, services and other opportunities, and to administer our business. We therefore maintain the name, postal and email addresses, telephone number and order processing information of customers when they order from us. We will not ask you to answer any intrusive personal questions. The information you provide to us is used for billing and delivery purposes and to measure customer interest in our products.

You may provide us with your email address. We will only ever use your email address so that we can (a.) contact you about your order or answer a query, or (b.) send you special offers from time to time. If you wish not to receive emails you may unsubscribe from the option on any email sent or by contacting us. Your email address is private and we will never sell it to third parties.

Any personal information that you give us is private. We will not release personal information to persons or entities without your explicit consent. Exceptions to this are:

a.where from time to time, we may facilitate offers from reputable companies that have interesting products and services.;
b.where we are required by law to disclose certain information;
c.if you have ordered a product from us that requires personalisation, or delivery to you by an external company;
d.you are a member of a reward or other club and your order must be verified so that you will receive your reward/benefit.

As per our policy, customers can advise us at any time if they:

a.do not wish to receive information from reputable companies, or if they
b.no longer wish to receive product information from Craft Universe.

Customers can advise us of either of the above by sending us email. If a customer advises us that they no longer wish to receive product information from us we will ensure their name is also never passed to reputable companies with interesting product offers.

Our website requires the use of 'cookies'. A ‘cookie’ is a feature built into your browser that assigns you a ‘user ID’. Cookies let us know which pages on our website are visited, in what order and how often. By themselves, cookies can’t be used to discover your identity – they merely identify your computer to our servers when you visit us. Cookies only provide us aggregate statistical data, and are not used to record any personal information such as your name, address or e-mail address.

We will take all reasonable steps to ensure that all information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment accessed only by authorised persons. Transmissions sent to or from us are routinely monitored for quality control and systems administration.

We also value the privacy and security of your online purchases. We do not store any credit card or netbanking information on our servers. All payment information transactions are encrypted using the best Secure Server Software (SSL) available.