Prices & Description Of Goods


Despite all efforts to maintain our prices, descriptions, specifications, illustrations and availability error free, inadvertent typographical errors may still occur and CraftUniverse.com shall not be held liable for such errors.


CraftUniverse.com reserves the right to rectify this information at any time. Therefore all prices at CraftUniverse.com are subject to change without prior notice.


Manufacturers may alter product specification; and we accept no responsibility for errors and omissions.


Color charts are shown within the limitations of the printing process and display unit, actual colors may vary.

Shipping


All Products on the store usually ship within 7 days of placing the order. The customer is notified in case of a delay. Goods are shipped via Courier services. Depending on the shipping option selected tracking facility may or may not be available. We cannot be held responsible for delays in delivery beyond our control.


All goods must be signed for on receipt of the consignment.

Warranty


All goods are under warranty as specified by the manufacturer. Goods like Paper Punches, Cutters and other goods not Made in India does not come with any warranty or gurantee, and can not be returned or exchanged even if they are unused or not opened.

OUT OF STOCK ITEMS


CraftUniverse.com does not currently utilize a real time stock check feature. Although we prefer not being out of stock on any items that you may need, it does happen occasionally as our manufacturers do sometimes experience shortages. In the event that an item in your order is out of stock, we will attempt to contact you via e-mail or phone to notify you so you can choose another item if you wish. And if you cannot be reached, we will ship your order as is, minus the out of stock items. Therefore it's always a good idea to check your email for a notification of changes in the Order Status Details.


Customers making on-line payments will not be charged for any item until the item is in stock and ready to ship.


For Customers making off-line payments we will refund for any goods which we cannot immediately deliver and advise you of the expected in stock date by letter, so that you may re-order.


Currency


All rates mentioned on the site are in Indian Rupees, but can also be viewed in US Dollar, Pound Sterling and Euro. Payment in other currecies except Indian Rupees get converted to an US Dollar equivalent at the time of transfer to our international payment gateway.

Payment


We have selected E-Billing Solutions Pvt. Ltd. (EBS) and Paypal to manage the processing of payments through our website.


EBS and Paypal's payment solutions are trusted and utilised by thousands of businesses, big and small, in nearly all parts of the world. Their e-commerce solutions are secure and easy-to-use, and have enabled customers to gain access to valuable products and services over the Internet.


With EBS and Paypal, you are provided with a variety of options for payment for Craft Universe's products, such as Visa, MasterCard and all the major credit cards as well as netbanking for many banks in India.


If you have chose to make Off-line payment, please make payment within 3 working days, if we do not receive payment during this time, your order will be automatically cancelled and we can not be held responsible if item goes out of stock that you ordered for.

RETURNS


If goods are found not to be as described or damaged you are entitled to a replacement or refund. To return unused, unwanted and undamaged products, you must notify us by email within 72 hours of receipt of the goods.


 

Note:


1. For goods that have been damaged in transit:


If there is a Noticeable damage or Shortage, make a note of it on the delivery receipt AND have the delivery person sign the receipt and verify that there is damage.


Save the damaged package or carton for inspection.


Items that arrive damaged or defective will be replaced.

 

2. Concealed damage


Damage to materials inside a package with no external damage evident should be notified to us at once. We must notify carriers within 5 days, or they may deny liability. Returns are only accepted within 15 days of delivery.

 

3. If the product delivered to you has been sent in error by CraftUniverse.com, the product should be returned unused and in saleable condition. No charges would be levied on the customer.

4. If product was ordered in error by customer:-


The product should be returned in an unused and saleable condition


The customer is responsible for shipping charges on the return.


A 15% re-stocking fee will be charged if applicable.

 

5. All returns must be accompanied by


A short note stating your reason for return


An original packing slip and invoice


This information must be shown on the outside of the packaging used for returning the goods.


Products should be in new condition, and in their original boxes.

 

6. NO REFUNDS OR EXCHANGES AVAILABLE ON PAPERS AND CARDS, BOOKS, PUNCHES, SPECIAL/CUSTOM ORDERS AND CERTAIN OTHER ITEMS MARKED AS NON-RETURNABLE.

7. Always ship your returns via an insured carrier. CraftUniverse.com does not accept liability for returns that arrived to us damaged.

Refunds and Cancellations
Order can be cancelled if not yet shipped. Shipping details are updated the next day of shipping. Cancellation request can be conveyed by calling on 022-25632765 or by mailing on sales@craftuniverse.com. Full refund will be issued for cancelled orders. Mode of refund will be the same as mode of payment. Credit of refunds can take 7-10 working days.


User Agreement


The Terms and Conditions contained herein along with the Privacy Policy and Terms of Use, form an Agreement regulating our relationship with regard to the use of Craft Universe's online store by you. Please read this Agreement carefully. This Agreement is effective only upon due agreement / acceptance by You, through the “I Accept” button. You are advised to regularly check for any amendments or updates to the terms and conditions from time to time.


Any clause of terms and conditions if deemed invalid, void or for any reason unenforceable, shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of the terms and conditions.


Definitions:


"Agreement" means the Terms and Conditions contained herein along with the Privacy Policy and Terms of Use including other terms and conditions at other websites of Craft Universe. It will also include references to this Agreement as and when amended, novated, supplemented, varied or replaced.


Site means the CraftUniverse.com the online shopping platform owned and operated by Craft Universe, which provides a venue to the users of craftuniverse.com to buy the products listed / displayed at online store.


“User” means and includes any Customer / Buyer / You (the person or any legal entity) who purchases goods on sale through ‘www.craftuniverse.com' by placing an order on the Site.


“Product/s” connotes the goods, services promoted / displayed on the Site and offered for any use / sale.


craftuniverse.com reserves the right to accept or reject your offer. Products/services and information displayed on craftuniverse.com constitute an "invitation to offer". Your order for purchase constitutes your "offer" which shall be subject to the terms and conditions as listed below. The agreement between you and the Craft Universe shall be subject to the following terms and conditions :-


      1. The User certifies that he/she is at least 18 (eighteen) years of age or has the consent of a parent or legal guardian.


      2. These terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using the Shopping services of Craft Universe you agree to be bound by the Terms and Conditions.


      3. All prices, unless indicated otherwise are in Indian Rupees, however user are provided with the facility to display them in other currencies also.


      4. All prices and availability of products are subject to change without prior notice at the sole discretion of Craft Universe.


      5. Craft Universe reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price. This shall be regardless of whether the order has been confirmed and/or payment levied. In the event the payment has been processed by craftuniverse.com the same shall be credited to your account and duly notified to you by email.


      6. In a credit card transaction, you must use your own credit card. Craft Universe will not be liable for any credit card fraud. The liability to use a card fraudulently will be on the user and the onus to 'prove otherwise' shall be exclusively on the user.


      7. On receipt of your purchase order Craft Universe shall promptly dispatched (Usually within 7 days).  Any request for cancellations of orders once duly placed on the site, shall not be entertained.


      8. In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address) any extra cost incurred by Craft Universe for redelivery shall be claimed from the User placing the order.


      9. Craft Universe shall not be liable for any delay / non-delivery of purchased goods by the courier agency, flood, fire, wars, acts of God or any cause that is beyond the control of Craft Universe.


      10.The User expressly agrees that the use of service(s) craftuniverse.com is at the User's sole risk. The Service(s) of craftuniverse.com is provided on an "as is" basis without warranties of any kind, whether express or implied. Craft Universe its affiliates, employees, agents, consultants, contracted companies make no warranties of any kind, whether expressed or implied, for the service it is providing or as to the results that may be obtained from use of the Service, or as to the accuracy, reliability or content of any information, service, or merchandise provided through this Service. Craft Universe does not represent or warrant to maintain the confidentiality of information; although Craft Universe's current practice is to make reasonable efforts to maintain such confidentiality.


      11. The User agrees to use the services provided by Craft Universe, its affiliates, consultants and contracted companies, for lawful purposes only.


      12. The User agrees to provide authentic and true information. Craft Universe reserves the right to confirm and validate the information and other details provided by the User at any point of time. If upon confirmation such User details are found not to be true (wholly or partly), Craft Universe has the right in its sole discretion to reject the registration and debar the User from using the Services of craftuniverse.com, and / or other affiliated websites without prior intimation whatsoever.


      13. Craft Universe will not be responsible for any damage suffered by users from use of the services on this site. This without limitation includes loss of revenue/data resulting from delays, non-deliveries, missed deliveries. This disclaimer of liability also applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorised access to, alteration of, or use of record, whether for breach of contract, tortuous behaviour, negligence, or under any other cause of action.


      14. THE USER EXPRESSLY AGREES THAT THE USE OF SERVICE(S) OFFERED BY CRAFTUNIVERSE.COM IS AT THE USER'S SOLE RISK. THE SERVICE(S) OF CRAFTUNIVERSE.COM IS PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. CRAFT UNIVERSE ITS AFFILIATES, EMPLOYEES, AGENTS, CONSULTANTS, CONTRACTED COMPANIES MAKE NO WARRANTIES OF ANY KIND, WHETHER EXPRESSED OR IMPLIED, FOR THE SERVICE IT IS PROVIDING OR AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SERVICE, OR AS TO THE ACCURACY, RELIABILITY OR CONTENT OF ANY INFORMATION, SERVICE, OR MERCHANDISE PROVIDED THROUGH THIS SERVICE. CRAFT UNIVERSE DOES NOT REPRESENT OR WARRANT TO MAINTAIN THE CONFIDENTIALITY OF INFORMATION; ALTHOUGH CRAFT UNIVERSE'S CURRENT PRACTICE IS TO MAKE REASONABLE EFFORTS TO MAINTAIN SUCH CONFIDENTIALITY. IT IS ALSO CLEARLY UNDERSTOOD THAT ALL WARRANTIES, IMPLIED OR EXPRESS TAKE PLACE BETWEEN THE MANUFACTURER AND THE USER.


      15. This agreement shall be construed in accordance with the applicable laws of India. The Courts at Mumbai shall have exclusive jurisdiction in any disputes arising out or pertaining hereto.